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Terms and Conditions

for Access and Use of Wunderbook Services

PLEASE READ CAREFULLY! THIS DOCUMENT REPRESENTS THE LEGAL BINDING BETWEEN WUNDERBOOK AND THE CUSTOMER. WE INVITE YOU TO READ THESE TERMS & CONDITIONS BEFORE USING THE PROVIDED SERVICES. PLEASE, ALSO CHECK OUR PRIVACY POLICY THAT, MUTUALLY WITH THIS LEGAL DOCUMENT, REPRESENT THE SET OF LEGAL CLAUSES APPLIED TO THE USE OF OUR APPLICATION AND SERVICES.

By using the Services, you, as User, agree irrevocably with the present Terms & Conditions. In case you do not agree with the clauses of the present document, please stop using the Services.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our application and the use of our application. Nothing in this disclaimer will:

–           limit or exclude the User’s liability for misinterpretation of the information presented on the application;

–           limit any of the User’s liabilities in any way that is not permitted under applicable law;

 

General provisions

This application is owned and operated by Wunderbook with its headquarters in 33 Springfield Rd, Templeogue, Dublin 6w registration no. 13351363 (doing business as “Wunderbook”). Throughout the document, the terms “we”, “us”, “Wunderbook” and “our” refer to the Company. Wunderbook offers this application, including all information, tools and services available from this application to the User, conditioned upon the User’s acceptance of all the provisions stated here and in our Privacy Policy.

By installing our application and/ or purchasing our services, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms and Conditions”, “Terms”). These Terms and Conditions apply to all users of the application.

Any new features or tools which are added to the current line of services shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time within the application. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our application. In case of updating the Terms and Conditions, the User will be notified upon their next booking request, they will be invited to read the new version of the document and will be asked to agree with it. If the User does not agree with the updated version, they will not be able to make the booking.

Definitions

Wunderbook – is the name of the application that is owned by Wunderbook with the identification data above.

Provider – Wunderbook or any partner in the Wunderbook application.

User – any natural person over 16 years of age or a legal person registered on the Wunderbook application, who, by completing a booking process, adheres to this document.

Application – platform for mobile devices that have an Android or iOS operating system.

Booking – a reservation made by the User to an event organized by the Service Provider.

Content – represents:

  • all information in the application that can be viewed, or otherwise accessed using a smartphone;
  • any information communicated in the form of notifications by any means by the Wunderbook User application, according to the contact information;
  • data relating to the Service Provider, or other privileged data thereof.

Service Providerthe company owning a corporate account on our app, and offering specific booking services to certain events, through the use of the app.

Communications – any type of message sent (such as: e-mail / SMS / telephone / mobile push / webpush / etc.) containing general and thematic information, information on certain events complementary to the Service Providers in the Wunderbook application, information with regard to offers or promotions, as well as other commercial communications such as market research and opinion polls.

Transaction – payment / collection of an amount resulting from the provision of a service specific to the Wunderbook application

  1. INTRODUCTION

1.1. Contracting Parties

Wunderbook with its headquarters in 33 Springfield Rd, Templeogue, Dublin 6w registration no. 13351363,

and

“User” – any natural person who downloads and installs the application, and implicitly buys our services.

1.2. Representations

Authority and Capacity. The parties and their legal representatives guarantee that they have the authority and capacity to enter into this agreement.

Enforceability. This agreement constitutes a legal, valid, and binding obligation, enforceable against the parties according to its terms. 

1.3. Purpose

The access to the services is for the purpose of Booking to an event organized by one of the Service Providers through the Wunderbook application. All services, as far as they are available at any given time through the application, are subject to the conditions of this document.

  1. THE RIGHT TO USE THE SERVICES

2.1. Bookings. Conditions.

Booking

To make a booking:

  • Choose the event or event bundle that you wish to book and click on the price button
  • A notification pop-up will appear asking for confirmation that you wish to proceed with the booking
  • Examine the details of the reservation to make sure everything is correct
  • Click ok to confirm your agreement.

Payment information

The payment information of the User is collected by the payment processor accepted by us when a Booking request is sent, and the debit amount is blocked by the processor on the User’s card, following the procedures of the Payment Processor. For further reference, please visit -insert payment processor page-

Change of payment method.

After confirming the Booking, the payment method can no longer be modified.

Cancellation of Booking.

The User irrevocably undertakes the following:

  • The Booking of a single event can be canceled up to the earlier of the time of the event or a time as chosen by the Service Provider.  A cancellation charge of 5% of the event price will apply.
  • The Booking of an event bundle cannot be canceled and payment will not be refunded.It is at the discretion of the Service Provider to make any refunds and the User must contact the Service Provider directly to make such a refund request.

What payment methods does Wunderbook accept?

We accept different payment methods, depending on the country in which the User is located. So, in addition to major credit and debit cards, certain payment options are available in certain countries or platforms (such as iOS or Android).

The available payment methods will be revealed in the checkout section, before sending a Booking request.

Payment options available worldwide

All major credit cards and prepaid credit cards (Visa, MasterCard, Amex, Discover, JCB), as well as any other debit cards that can be processed for payment.

Payment options available for specific platforms or countries:

  • Apple Pay for iOS application
  • Google Pay for the Android app
  • PayPal for certain countries

The Service Provider can cancel the Booking made by the User, following a prior notification addressed to him/her, without any subsequent obligation of one party to the other or without any party being able to claim the other damages in the following cases:

  • unacceptance, by the issuing bank of the Buyer’s card, of the transaction, in the case of online payment;
  • invalidation of the transaction by the Stripe card processor approved by Wunderbook, in case of online payment;

Wunderbook reserves the right to refuse the provision of services to anyone, for whatever reason, at any time.

2.2. Special policy

Access to make a Booking is allowed to any User of the Wunderbook application.

For justified reasons Wunderbook reserves the right to restrict the access of the User in order to make a Booking and / or to some of the accepted payment methods, if we consider that based on the conduct or activity of the User in the Wunderbook application, his/her actions would or could have in any way harmed the image and / or activity of any of the Service Providers or if it received two consecutive negative feedbacks from the Service Providers. In any of these situations, the User can send an e-mail to the e-mail address “support@wunderbook.ie”, in order to be informed about the reasons that led to the application of the above measures.

2.3. Third-Party Applications or Content

Any Third-Party Application or Content used in association with our Services shall conform to the present Terms and Conditions. We are not responsible for testing or screening any of the Third-Party Applications or Content, and consequently, the User’s use of such content is at its sole risk. We may, at our sole discretion, prohibit the use of certain Third-Party Applications or Content whenever we consider it endangers the security of our systems.

2.4. The use of our services

The User commits to adhere to the terms of this Agreement. The User accepts the full responsibility for all activities connected to other users and their compliance with the terms of the Agreement. It is at all times the User who is a party to this agreement with Wunderbook, and who has all rights and obligations set out in such agreement.

Prohibited usage. Under all circumstances, the User is strictly prohibited from permitting, assisting or enabling any individual from accessing or using the services. Notwithstanding any provision to the contrary, nothing in this document shall be construed, interpreted or applied to impose responsibility or liability on us or our affiliates for any and all activities arising from the authorized or unauthorized access of the application.

The following activities are prohibited and will result in immediate service suspension or cancellation of the services without the possibility of an eventual refund, but with the possibility for Wunderbook impose supplementary fees and/or pursue civil remedies, in case of legal damages:

  • Fostering or promotion of illegal, abusive, or irresponsible behavior;
  • Providing false data on any contract or application: including fraudulent use of credit card numbers;
  • Any conduct that is likely to result in retaliation against the Wunderbook network or application, including engaging in behavior that results in any server being the target of a DoS attack;
  • Anyattempt to probe, scan, penetrate or test the vulnerability of Wunderbook systems or networks, or to breach the Wunderbook security or authentication measures, whether by passive or intrusive techniques;
  • Any other activities viewed as illegal or harmful by any jurisdiction;

The User accepts that Wunderbook may contact the User, through the app, and provide general marketing information or other information about the services.

2.5. Requirements for use of the Services

The User will use our services, provided that he/she is of legal age with respect to its domestic legislation and is not barred from receiving such services under any international law or jurisdiction.

Access to our services is provided based on the User’s current identification data, contact data, and any other information that is or might be required as part of the registration process. The User is solely responsible for the content and for all activities that occur on its application.

Wunderbook will not be liable for any loss or damage as a result of the User’s failure to provide us with accurate information.

  1. RESPONSIBILITY FOR QUALITY OF SERVICE, AVAILABILITY, AND SUPPORT 

3.1. Quality of Service

Wunderbook warrants that the Services will perform substantially and guarantees an annual mean 95%-availability of the physical connection of webspace packages, dedicated, collocated and virtual servers. Exempted hereof are periods of time in which the servers are not reachable over the internet due to technical or other problems which do not lie within our sphere of influence (force majeure, faults of third parties or of the User). The Services will be subject to permanent improvement.

If the Services does not function as described in applicable documentation of Services, Wunderbook will correct verified errors in the services at Wunderbook’s own expense. Wunderbook may choose to replace the Services or functionality therein instead of performing a correction. If Wunderbook does not solve the verified errors according to the time-limits set out together with the description of the Services in question or does not replace the Service within a reasonable time, the User may cancel their subscription in accordance with the terms of this document. The User may not set forth any other claims due to defects or errors in the Services.

3.2. Service Level Agreement (SLA) targets, penalties

Wunderbook’s Service availability targets, SLA penalties, and fixed maintenance periods are set out together with the description of the Services in question.

Wunderbook may, from time to time, require maintenance periods, for example for major upgrades. Such maintenance periods will generally take place over weekends or overnight and will be notified to the User at least 48 hours in advance.

3.3. Notification of errors

If the User experiences that the Services in whole or in part are unavailable, or have reduced performance, the User shall report the error via email to support@wunderbook.ie. In order to ensure that Wunderbook gets the necessary information to identify and correct the error, the User shall, together with the notification of error, provide accurate information about the error, including a description of how the error occurred, how many Users are affected, and which dataflows and/or systems are affected, or assist Wunderbook with gathering such information. 

3.4. Support

Wunderbook will provide basic technical support to the User. This entails technical assistance, but Wunderbook does not warrant that any solution will be found for any problems or requests. The administration and configuration of the Services for the User are not included in the support and may be provided according to separate agreements.

The User may contact Wunderbook support on business days (Monday to Friday except for Christmas Eve, New Year’s Eve and other public holidays) between 08:00 and 16:00 hours Central European Time. Any contact with Wunderbook support shall take place via support@wunderbook.ie.

  1. SECURITY

4.1. Rights to data

The User retains all rights to all the data which the User stores or transfers in connection with the use of the Services.

Statistical data regarding the order history as well as anonymized data could be kept, according to the Privacy Policy.

4.2. Confidentiality

User’s privacy is important to Wunderbook and we will abide by our Privacy Policy. Wunderbook reserves the right to modify their Privacy Policy from time to time.

  1. SPECIAL DISCLAIMER

THE WUNDERBOOK SERVICES ARE PROVIDED “AS IS.” WUNDERBOOK MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH REGARD TO THE SERVICES PROVIDED. WE DO NOT WARRANT THAT THEY WILL OPERATE UNINTERRUPTED, WITHOUT ERROR OR NO RISK. ALSO, WE DO NOT WARRANT THAT THE ELEMENTS OF CONTENT, INCLUDING YOUR USER DATA, WILL BE SAFE, AND CANNOT BE HACKED OR LOST.

  1. LIABILITY, LIMITATION OF LIABILITY ETC.

6.1. Limitation of liability 

Wunderbook is not responsible for payment of damages to the User as a consequence of the breach of any of the obligations arising from this document. The User could invoke, in extremely limited cases, direct financial losses, for example the damages caused by serious negligence or intent, context in which Wunderbook will contextually analyze the situation and decide if it has any real guilt regarding the situation invoked.

6.2. Force majeure

If the use and execution of the Services are wholly or partly prevented or materially impeded by circumstances beyond the parties’ control, both parties’ obligations are suspended for as long as the circumstances are relevant and as long as these circumstances last. Each party may, however, in accordance with section 10 of this Agreement, terminate the Agreement if the force majeure makes it particularly burdensome for that party to continue the Agreement.

In the event that law, rules or regulations applicable to the use or delivery of the Services is changed or new rules or regulations are adopted after the Services have been made available on the market and this prevents Wunderbook from fulfilling the User’s instructions regarding processing of personal data or other obligations in this Agreement, and/or this requires full or partial termination of access to the Services for a limited or indefinite period of time, this shall be considered as a force majeure circumstance. Wunderbook is not in any way responsible for any such or other force majeure circumstance. 

6.3. Circumstances for which Wunderbook not, in any event, is responsible

Even though Wunderbook will use appropriate care to ensure secure transmission of information between the User and the Services, the User recognizes that the Internet is an open system and that Wunderbook cannot warrant that a third party cannot or will not intercept or alter data during the transmission. Wunderbook takes no responsibility for such unauthorized access to, use or alternation or publication or loss of data.

Neither is Wunderbook responsible for lack of availability of the Services when this is directly or indirectly caused by the User or by circumstances for which the User is responsible.

  1. CANCELLATION AND SUSPENSION

The User can cancel the use of our services simply by not using our app anymore. Also, Wunderbook reserves the right to suspend the use of the services without any prior notification, in which case if the User tries to log in application, they will be notified that they no longer have this right, and they will be provided the reasons for the suspension.

  1. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and / or multimedia content presented in the application, are the exclusive property of Wunderbook, its being empowered by all the rights obtained in this regard directly or indirectly from each Service Provider in a part by a contract signed between the parties.

The User / User is not allowed to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, display, include any Content in any context other than the original one intended by Wunderbook, removing the marks that signifies the copyright of Wunderbook on the Content as well as participation in the transfer, sale, distribution of materials made by reproduction, modification or display of the Content, except with the express written consent of Wunderbook.

No Content transmitted to the User, by any means of communication (electronic, telephone, etc.) or acquired by him through access, visit and / or visualization is a contractual obligation on the part of Wunderbook and / or the Service Provider that mediated the transfer.

Any use of the Content for purposes other than those expressly permitted herein is prohibited.

  1. GOVERNING LAW

This Agreement is governed by and construed in accordance with all the applicable international laws. Exclusive jurisdiction and venue for any action arising under this Agreement are in the Courts of Justice from the headquarters of Wunderbook, and both parties hereby consent to such jurisdiction and venue for this purpose.

Any dispute or disagreement between the parties will be resolved through negotiations.

In any action or proceeding to enforce or interpret this Agreement, the prevailing party will be entitled to recover from the other party its costs and expenses (including reasonable attorneys’ fees) incurred in connection with such action or proceeding and enforcing any judgment or order obtained.

  1. VALIDITY

This Agreement shall govern all communications between the Parties.

  1. REMEDIES

Due to the relatively new and unique nature of the Proprietary Information (Trade Secret), User agrees that any breach or threatened breach of this Agreement will cause not only financial harm to Wunderbook but also irreparable harm for which money damages will not be an adequate remedy. Therefore, Wunderbook shall be entitled, in addition to any other legal or equitable remedies, to an injunction or similar equitable relief against any such breach or threatened breach without the necessity of posting any bond. 

  1. ENTIRE AGREEMENT

This Agreement together with the Terms and Conditions and the Privacy Policy constitute the entire agreement between the parties concerning the contractual relationship.

No change, consent or waiver to this Agreement will be effective unless in writing and signed by the party against which enforcement is sought. The failure of Wunderbook to enforce its rights under this Agreement at any time for any period shall not be construed as a waiver of such rights. Unless expressly provided otherwise, each right and remedy in this Agreement is in addition to any other right or remedy, at law or in equity, and the exercise of one right or remedy will not be deemed a waiver of any other right or remedy.

  1. ACKNOWLEDGMENT OF TERMS 

The User acknowledges that they:

(a) have read this agreement prior to use of the application;

(b) understand the terms of this agreement;

(c) have signed this agreement voluntarily, by using the application;

 

IN WITNESS WHEREOF, the Parties have executed this Agreement as of the date of the signup.

 

Arguably the most important section

Communicating how to book, to your users

Mobile app

Best for repeat bookings

– simply ask them to download the “Wunderbook” app

– find your company 

– save as favourite 

– book in & enjoy

– you can copy this link which has both iOS & Android versions on it 

www.wunderbook.ie/bookings

Schedule link

Best for first timers

– this link is found on the dashboard 

– in the left panel under, administration 

– website integration 

– copy this link, this is a direct link to your schedule

– send it via whats app, post in your bio (instagram) or add it to your website 

**Note: if you post in your instagram bio, don’t recopy it from here. As instagram add tracking code. Simply save to your notes and use from there  

Express checkout (coming soon)

The fastest checkout experience available

Our goal here is to have the fastest checkout experience in the market, with the best repeat bookings and overall experience for the users. 

Simple, fast, bookings and payments, so you the company can focus on putting the best experience to the users who are paying you. 

----- Express Checkout -----

Powered by the community effect

We believe in community

We believe that when local businesses thrive, communities thrive too.

When all other companies are out there fighting over features and benefits, we are out there in the community, capturing content, getting to know the people behind the business. Helping them be seen, heard and much much more.

Communities are physical places with infrastructure, boundaries, and vital services.

But they are also made up of invisible webs of relationships, connections, and dependencies. And it is these intangibles that give us that shared sense of place. They spur us to deepen our roots, to make investments of time or money, to stay, to love that place.

A rich community doesn’t build itself — it takes collective effort, a diversity of interests, activities, ideas, that cross pollinate and build something bigger than their individual parts.

A single person, business, or organisation can’t do it alone. It takes a group.

In a time when so many communities are starting to look like one another, where national or international brands are dominating streetscapes, we believe it is essential that local businesses work together to ensure the unique character of our communities survive and thrive. What would our locales look and feel like without our local coffee shop, gym, bookshop, butcher, pubs, clubs, or markets? It is these in all their diversity that creates that rich idiosyncratic tapestry that gives a community its enduring and individual character.

That is why we set up Wunderbook — so local businesses, rooted in place, loved by their users, born of and in their communities, can work together to succeed and endure.

Start taking bookings today with no contracts or commitments

Quick start guide

We've taken out all distractions associated with regular booking systems and focused obsessively on fast - effortless, bookings & payments

To get started, simply

Now just be Wunderful!!!

Wunderbook has a no pay - no book policy, eliminating admin

We never charge the companies

To be complete transparent when we say we never charge our companies, this is true.

But they do incur a small stripe fee, as our payment processor. This is 1.5% + €0.25 per transaction. This is pretty standard and is even on most card machines.

We know some companies not only charge for their booking system but also increase their stripe fees for themselves. Sometimes close to 5%. We do not and if we ever get a volume discount, this will be passed onto our companies.

Wunderbook charges the user a small 2% booking fee.

Our stripe fees = 1.5% + €0.25

Understanding Wunderbook Fees

Company charges = €10 

User pays = €10.20     Wunderbook gets = 20¢

Stripe fees = 15¢ + 25¢ = 40¢ + 9¢ (23% tax) 

Total stripe fees = 49¢

Company takes home = €9.51

Vs competitors 3.5% stripe fees

Company charges = €10 

Stripe fees = 35¢ + 25¢ = 60¢ + 14¢ (23% tax) 

Total stripe fees = 74¢

Company takes home = €9.26

Minus the monthly cost of the software = €50 – €400

Yearly potential savings with Wunderbook

With Wunderbook

Company Earns  = €5,000/month – €60,000/year

Company take home = €4755/month – €57,060/year 

No extra fees

Total take home = €57,060

Without Wunderbook

Company Earns  = €5,000/month – €60,000/year

Company take home = €4630/month – €55,560/year 

Average monthly booking fee = €120/month – €1,440/year

Total take home = €54,120

Total saving = €2,940/year

Stats we care about

Share your passion with the world

Everything your premium system does minus the cost

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Companies
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Users
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Connections

Features

Our favourites

It's FREE

We are the best FREE booking system on the market. With no contracts or commitments, you could be taking bookings in minutes

We do this by not charging the companies but charging a small 2% booking fee to the end user.

Connections

Connect with our growing community of 30,000+ users instantly.

Use our Geolocations feature to connect with your local community and increase your chance of conversions

Fastest & Easiest

We are the fastest and easiest to use booking system on the market.

We have taken out all distractions associated with regular booking systems and focuses obsessively on fast, effortless bookings & payments.

Don't wunder, let's chat

Why we set up Wunderbook

Founders story & mission

I've been in the fitness industry for over a decade and I've been using booking software the whole time and to be honest, I wouldn't still be here without them. 

I just thought I could do "better isn't the right word" but I thought I could give companies what they wanted and needed at a better price. 

I was always sold "we'll help grow your community and save you money & time on admin" which they did to an extent but I was still always chasing payments, which I always found the worst part of the job and they literally did nothing to help build my community, and it was also costing over €3,000/year.

This was where it started. 

Another thing that grinds my gears in the industry, was companies not showing me their prices. Forcing me to sign up to a contract on a sleazy sales call before even being able to try their software.

At Wunderbook our companies can try our software for FREE, in fact they will never pay us and they can come and go as they please.

You see we both get paid by the same person the end user and it is for this reason we care so much about all our companies and want them to succeed because the better you do, the better we do.

We want to be honest and upfront about everything, because hopefully we will be working together for a long time.

Our mission

Is to be the community that takes down the corporations. We all know the best coffee isn’t the big corporations but the small corner shop, filled with love and passion for their business. It’s these types of companies we want on Wunderbook studio gyms to saunas, yoga & pilates, dog grooming to car valets. 

We want to help promote these companies, give them a platform to be seen and help support them on their journey.  

We are striving to become the fastest, easiest to use booking system on the market. With no commitments or cost to the companies. 

Adding value to our users by connecting them with services in their local area with Geolocations.