FAQ
Most frequent questions and answers
We understand the struggles of running a small business and with the growing costs in todays climate we thought there was a better model than charging high fees for booking software and then being forgotten about.
So, we decided not to charge the companies who are putting on these amazing services but to charge the user a small booking fee of 2% and work with companies to help them grow. The better you do, the better we do, so we have a vested interest in all our companies. Plus by simply deciding to join our amazing community, you’re already saving money and connecting with more people.
No, it is completely FREE to set up and we as a company don’t charge the companies that use us anything.
Saying that if you do paid events and memberships, Stripe have a small processing fee, but it will be the same as any merchant service and they do a phenomenal job of keep all our users payment Information safe.
Absolutely not, if you can use google calendar, you can use our software. We’ve stripped out all complications associated with old bookings and payment systems and focused obsessively on fast, effortless, bookings & payments.
Have a look at our “Quick Start Guide” page or simply register and there is a full demo video there for you to follow.
We did a promo video from scratch of setting up a new account and making a booking on the app and it took 1 minute 6 seconds.
All you have to do is Register – Create an Event – Schedule that Event and away you go.
We want you to focus on what you do best and we will manage all your bookings and payments and do our best to connect you with more users.
Saying this if you ever want to book a call with us for any reason, we are always happy to help and point you in the right direction or simply give you some best practices or even maybe some fresh new promotion ideas.
No, again it is Free for users to create an account on the app and all they have to do is add a card to make bookings into their favourite events.
The beauty of it all is that Stripe save their cards for future bookings, so once their card is uploaded, they can make as many bookings into as many different events as they like.
We use geolocations to show users near you first, so no and any of your loyal customers can save you as their favourite!
Before setting up Wunderbook we did a lot of research in this area and so did our competitors and if you follow any of them you will hear them talking about the customers being more fickle and wanting to try new things and not be locked down to one company or membership. Plus, with Revolut and more banking options it is so easy to renege on a payment. So, the more flexible you can be the better and more chance of growth.
This is why being part of an open source platform can benefit all, as you may loss some to other but also gain some from others. Yes, having your own white labelled app is cool but that is your own small community, with no connections to the greater community. Plus, if you loss someone on a closed platform, it is much harder to get them back, where as with Wunderbook they are always seeing you and have you in there mind regularly, you have a much better chance of getting them back.
A wise man once said to me “the cream will always rise to the top” so, back yourself and we’re here to help.
Of course, you can set up an account without connecting to Stripe, Create an event and schedule it and book in via the app, all for FREE and see how quick and easy it is for yourself.
A pet peeve of ours is pushy sales people promising the world, for a small fortune and 12 month contract before they can open the magic door of their software, that’s going to give you unlimited access and unbelievable wealth. When in reality once they get the sale, they forget about you and move on. Then become impossible to contact.
We’re not promising we can increase your revenue and community but we are going to try and we have a lot of proven cases and happy companies to prove it. Are we perfect, no but we’re working on it and constantly talking to our clients and companies about ways we can improve and make things easier.
Like with our latest update of social links on the company tile, this way users scrolling through he app can tap into a company and find out all about them, before making there booking. It’s just a cool way to help increase bookings and connections.
